IPFLAME Intellectual Property Consultancy Co., Ltd. (“IPFLAME”) is committed to protecting the privacy rights of clients, partners, and other related individuals. This document outlines how IPFLAME collects, uses, stores, and discloses personal information, while supplementing our professional obligations regarding confidentiality and solicitor-client privilege.
Scope of Application
This policy applies to all personal information collected by IPFLAME from current, former, and prospective clients, as well as other individuals connected to our business activities. It does not apply to information related to employees, job applicants, or independent contractors, which are governed by separate internal policies.
Why Do We Collect Personal Information?
We collect personal information in order to:
- Provide legal and related services;
- Establish, manage, and maintain client relationships;
- Comply with applicable legal and regulatory requirements;
- Manage client accounts and transaction records;
- Share legal updates and send marketing materials;
- Organize seminars, events, and conduct client satisfaction surveys.
What Information Do We Collect?
The personal information we collect may include:
- Contact details (name, address, telephone number, email, etc.);
- Financial information related to transactions or payments;
- Legal information related to matters in which the client seeks assistance;
- Third-party information connected to client files;
- Information about event attendees (including photos or video recordings);
- Other information collected with client consent or permitted by law.
How Do We Collect Information?
IPFLAME collects personal information:
- Directly from clients or their authorized representatives;
- From financial institutions, government agencies, counterparties, other lawyers, consultants, or publicly available sources.
How Do We Use Personal Information?
We use personal information for purposes such as:
- Providing legal and related services;
- Conducting conflict checks;
- Managing client accounts and files;
- Complying with client identification and verification regulations;
- Promoting services, inviting participation in events, and sending updates;
- Protecting IPFLAME and clients from fraud or security risks;
- Other purposes permitted by law.
Disclosure of Personal Information
IPFLAME will only disclose personal information:
- When necessary to provide the services requested by the client;
- With the client’s consent;
- As required or permitted by law;
- To third-party service providers (such as experts or administrative support organizations) under conditions ensuring information security;
- In the event of business restructuring or mergers, under the condition of maintaining equivalent data protection standards.
Consent and Withdrawal of Consent
By providing personal information to IPFLAME, clients are deemed to have consented to the collection, use, and disclosure of that information in accordance with this policy. Clients may withdraw their consent at any time, subject to legal and contractual obligations. Please note that withdrawing consent may affect our ability to provide services.
Updating Information
Clients are encouraged to inform IPFLAME promptly of any changes to their personal information to ensure records remain accurate and complete.
Security of Personal Information
IPFLAME employs physical, organizational, and technological measures to protect personal information from loss, unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure.
Storage of Personal Information
Personal information is securely stored at IPFLAME offices and/or at facilities of authorized service providers, in accordance with applicable security standards.
Transfer of Information to Third Parties
When necessary to engage third parties for service provision, IPFLAME takes reasonable steps to ensure that information is processed securely and used solely for the specified purposes. Some service providers may be located outside Vietnam, and personal information may thus be subject to local legal requirements.
Right to Access and Correct Personal Information
Clients have the right to request access to or correction of their personal information held by IPFLAME by submitting a written request. We will process requests within a reasonable time frame and may require identity verification to ensure information security.
Changes to the Privacy Policy
IPFLAME may update this Privacy Policy from time to time in accordance with business developments or legal requirements. The latest version will always be posted on IPFLAME’s official website.
Contact Us
If you have any inquiries, requests for access or correction, or complaints regarding your personal information, please contact:
IPFLAME Intellectual Property Consultancy Co., Ltd.
2nd Floor, Tower C, Udic Complex Building, Hoang Dao Thuy Street, Trung Hoa Ward, Cau Giay District, Hanoi, Vietnam
Phone: 024.73001626
Email: contact@ipflame.com
This Privacy Policy was last updated: April 2025